01
Sales enquiries
Qualify interest, capture requirements and book the next step.
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WhatsApp automation
Answer enquiries, complete approved actions and hand complex conversations to the right employee—using the same business logic that can also power your phone calls.
01
Qualify interest, capture requirements and book the next step.
02
Answer approved questions, check status and escalate with context.
03
Offer available times and send clear confirmations or updates.
04
Support onboarding, recruiting, HR questions and internal reminders.
One workflow, two channel experiences
Phone is best for urgent, nuanced or accessibility-led conversations. WhatsApp is useful for asynchronous replies, written confirmation, links and structured follow-up. TarangNow lets each channel do the job it handles best.
Live phone call
Handle inbound and outbound calls, clarify intent, complete approved actions and transfer to an employee with the context attached.
Incoming enquiry
Priya · Bengaluru
“I need to move tomorrow’s appointment to the evening.”
Intent
Reschedule
Action
Slot updated
Create an external customer workflow or an employee-facing workflow with clear permissions, approved knowledge and a named team for escalation.
Plan the business account, consent, approved templates and provider setup required for your production use case.
Use a call when the conversation benefits from speaking, then send an approved WhatsApp update when written follow-up is clearer.
Define the allowed knowledge, actions, retention and deletion rules before the workflow goes live.
WhatsApp automation FAQ
WhatsApp automation uses approved rules, business knowledge and integrations to answer messages, collect information, complete configured actions and hand complex requests to a person.
Yes. A workflow can use the same knowledge, business rules, integrations and escalation logic across phone and WhatsApp, with channel-specific conversation design.
Yes. TarangNow can support approved employee workflows such as onboarding questions, interview coordination, shift reminders and HR or IT helpdesk triage.
No. Production use depends on an approved WhatsApp Business setup, templates where required and the configured messaging provider.
Also evaluating vendors? Compare channel coverage, workflow ownership and operating effort.
Review platform comparisonsWe will map the conversation, approved actions, employee handoff and channel setup needed for a production pilot.